Many questions can be answered by looking at the Frequently Asked Questions (FAQ) below.
If your question or problem is not solved by looking at the FAQ's, please contact a
Marketing Representative and we will assist you as soon as possible.
The phone number of the Help Desk is 1-800-947-8808.
Compliance and Approval
Everyone who is involved with the Compliance process does their best to approve pieces quickly. However, when there is a high volume of requests or a piece is particularly complex, the process might take longer than expected. The usual wait time is 3-10 business days, though it could be longer, depending on the request.
You are certainly allowed to write your own promotional pieces. Pre-approved ads are generally more efficient, especially if you need a piece in a short amount of time. However, the pieces that you create will be treated with the same respect given to pre-approved pieces. We will try to have them approved as quickly as time will allow.
To read and/or print a copy of the General Marketing Approval Procedures and Guidelines, click here. Or, after you log in to ANAgent Central.com, under the "ANICO" menu, click "Compliance." A link to the General Marketing Approval Procedures and Guidelines PDF is then displayed.
If you've created a marketing piece, you need to first submit it to your Regional Director. Once your RD approves it, you should have them send the piece to Marina Sonnier in Galveston (Phone: 800.899.6508 x 5543; Email: Marina.Sonnier@ANICO.com). Marina coordinates the Compliance process, and she knows who needs to review your material and how to receive approval quickly and efficiently.
We have created several pre-approved, customizable ads for you to use. Click here to see all of the available ads.
Each pre-approved ad has space for you to include your personal information. Your publisher or copy shop should have the appropriate software and the capability to add the information for you. All you have to do is follow the detailed instructions and forward them the .zip file from ANAgentCentral. We recommend that you don't try to personalize ads yourself. When you place an ad in a print publication, the publisher is usually more than happy to help tailor the ad to your specifications.
Once your ad has been personalized, Compliance needs to review it before it is officially published and used to promote your agency. Pre-approved ads are obviously not specific to a particular agency or agent, and regulations for insurance promotion and advertising vary by state.
If you want more details about how to use pre-approved ads, please refer to the General Marketing Approval Procedures and Guidelines document.
General
We designed Agent Supply specifically for expediting your orders! They have the ability to immediately package and ship your supplies once your order is complete. The Marketing Department forwards all orders they receive to Agent Supply, so your order will be shipped much more quickly if you talk directly to the experts!
Information about company ratings can be found on americannational.com. Click here to visit the Ratings & Awards page.
American National's co-op program offers opportunities to receive money for approved advertising, leads or promotional programs. Please consult your annual award book for details. If you have questions about reimbursement, talk to Ruth Martinez at ANICO (Phone: 409.766.6513 x 6513; Email: ruth.martinez@anico.com). Vertical Marketing also offers a co-op program to help reimburse approved expenses. For more information about the Vertical Marketing co-op program, click here to read the VRM Co-op Guidelines, click here to complete the Vertical Marketing Co-op Request Form or contact John Cioni at ANPAC (Phone: 417.887.4990 x 2257; Email: John.Cioni@ANPAC.com).
ANICO handles all orders for business cards and letterhead. Click here to visit ANICO's online ordering site for personal imprint stationery items. A link to the site is also available through ANAgentCentral. On the ANAgentCentral home page, select "Supplies & Forms" from the "ANICO" menu. Then, click the link for the "Online Stationery Program" under "Forms."
Ordering
You may order as many items as you need. However, any quantity over 300 will require a quick comment from you explaining why you need a large order of the item.
The preferred method of payment is check or money order, made payable to ANPAC. Using any of the following envelopes — AM-32, AM-37 or AM-158, send your check to ANPAC, "Attn: Agent Supply." Once your check is received, we will ship your order to you. If you order "free" items, they will be shipped to you as soon as possible.
If you need your marketing supplies quickly, we do offer a C.O.D. (Collect on Delivery) option at checkout. You will need to check C.O.D. as your payment method at checkout. An $11 fee will be added to your total for this service, in addition to your payment, upon arrival. An order with C.O.D. payment is sent the same day it is received.
Click on the "Order History" button in the navigation menu.
At this time, we are not able to process credit card payments for marketing materials. However, we hope to offer this service in the future.
Use the search fields on the home page of Web Form Ordering to find the item(s) for which you are looking. When you find the item you want, click on the "Add to Cart" button to add the item to your cart. You may then choose to continue shopping or checkout with the items currently in your cart by using the buttons at the bottom of the shopping cart screen. When you are finished adding items to your cart and have clicked the "Proceed to Checkout" button, you will be asked choose a shipping address or enter a new one. Clicking the "Ship To This Address" button will allow you to review your order. You will be presented with the option to have the items shipped Collect On Delivery (C.O.D.). This service will add a fee of $11.00 to your order total and your items will be shipped as soon as possible. If you don't choose this option, your order will be shipped as soon as we receive your payment.
Website
If you have trouble with the website, call the Agent's PC Help Desk at 1-800-947-8808. They'll be happy to help you if you are having technical difficulties.